Find out your patient rights and how we protect them
All One Stop Psychiatry, LLC patients have the same civil rights as all citizens of the State of Nevada and the United States of America. One Stop Psychiatry, LLC does not discriminate in the provision of services on the basis of age, race, color, national origin, ethnicity, gender, marital status, sexual orientation or religion. Need a reminder? One has the right to be treated well, refuse treatment if needed and dignity beyond measure. Exceptions to any of these described rights do exist and will be discussed on an individual basis at the request of the individual.
Learn about patient responsibilities for privacy
You should be actively engaged in taking responsibility for your treatment. Participating can improve your recovery outcomes.
Make sure to pay for services at the time they are rendered and set up payments if you will owe the debt after the service is completed. If you owe for more than 30 days, providers may stop providing you with services. You will be responsible for any balances after your services have ended.
If you miss an appointment, we will charge you on your credit card. We ask that you change or cancel the appointment in advance-at least 24 hours before your session.
How we improve satisfaction while honoring patient’s rights, privacy and disclaimers
We are grateful for any feedback that our patients have. We want you to tell us when we are giving good service or if we’re not providing high-quality care. Your opinion of one stop psychiatry is important and so when appropriate, we will provide a customer satisfaction survey. Please provide your thoughts so that we can continue improving ourselves.
A quick guide to health care privacy (HIPAA)
One Stop Psychiatry, LLC’s legal duties and privacy practices include maintaining your privacy and giving you the necessary information about possible uses of your data.
Disclosing information for one stop psychiatry LLC’s operations and services.
Treatment team members will review your information for determining the best course of treatment for you. Your clinician, resource coordinator, or service provider will enter your information into a clinical record, as well as record their observations.
We will also use your information in our day-to-day operations to see how we can improve our services by evaluating clinical records, quality improvement, or risk management activities. The data is then used in an effort to continuously improve the quality and effectiveness of our treatment and care.
We may use your information to contact you to remind you of your appointments.
We may disclose your information to our business associates so that they can perform the job we’ve asked them to do. There are some services provided to our organization through contracts with external business associates. A nurse may also provide services to some individuals served by One Stop psychiatry, LLC. The office manager will have access to some of your information. To protect your information, we require the business associate to appropriately safeguard your information. At your request, we will disclose to you who these associates are and share with you how these associates protect your information. We will not share any of your private information without your consent, unless we are legally required to do so.
The video sessions are never recorded
You have the right to keep your information confidential from anyone outside of One Stop Psychiatry and also to maintain your privacy when receiving information from others.
There are several important instances when confidential information may be released to others without your permission:
- When you report that a family member is abusing other children, we will be obligated by law to let child protective services know. The law has been put into place to protect the abused child, and it’s clear that your obligation is to report suspected abuse or neglect.
- If you are receiving mental health services, and we have reason to believe that you are abusing, neglecting, or exploiting an aged person or disabled adult, or if you tell us that someone is abusing, neglecting, or exploiting an aged person or disabled adult, we will be obligated to report this to the appropriate authorities.
- If you indicate that you want to hurt yourself or someone else, and we believe your intent to be serious, we are obligated under the law to take action to protect you and/or other people from harm.
- If you are experiencing a life-threatening or disenabling medical emergency, we are required to release the minimum amount of information to medical personnel for quick intervention. We will release only what is necessary for the physician to know.
- In some instances, a court of law can obtain information about you without your permission. Although One Stop Psychiatry does not automatically release information about you to the court when it receives a court order, a judge may set aside your rights to privileged communication. If you have been referred by the court (court-ordered), you should discuss with us exactly what information you wish included or not included in a report to the court. You should also be aware that failure to release information to a court or a referral agency may have adverse consequences for you.